MOOVNA – Privacy Policy

1. Introduction

MOOVNA, a company under formation (hereinafter “MOOVNA”, “we”, “us”, or “our”), is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our platform accessible via [www.moovna.com] (the “Website”) and the MOOVNA mobile application (the “App”).

This policy applies to all users of the MOOVNA platform, including private individuals browsing listings, registered advertisers, and real estate professionals.

For any privacy-related inquiries, you may contact us via:
- Email: privacy@moovna.com
- The contact form available on the Website or the App.

2. Data Controller

MOOVNA acts as the data controller for the personal data collected through its platform. As data controller, MOOVNA determines the purposes and means of processing your personal data in accordance with the EU General Data Protection Regulation (GDPR) and any applicable national data protection laws.

Contact details of the data controller:
- Company: MOOVNA
- Email: privacy@moovna.com
- Website: [www.moovna.com]

3. Data We Collect

We collect the following categories of personal data:

Account data: Name, email address, phone number, and password when you register an Account.

Listing data: Property details, photos, videos, pricing, and location information submitted when creating a Listing.

Communication data: Messages exchanged between users through the MOOVNA Messaging Service.

Usage data: IP address, browser type, device information, pages visited, time spent on the platform, and other technical data collected automatically when you use the platform.

Transaction data: Details of any paid services or premium features purchased through MOOVNA.

Cookie data: Information collected through cookies and similar tracking technologies as described in Section 8.

4. How We Use Your Data

We use your personal data for the following purposes:

- To create and manage your Account and provide access to our services;
- To publish, display, and manage your Listings;
- To facilitate communication between users via the Messaging Service;
- To process payments for premium services;
- To send you service-related notifications and updates;
- To improve and personalize the platform experience;
- To detect and prevent fraud, abuse, and illegal activity;
- To comply with our legal obligations;
- To send marketing communications where you have given your consent.

5. Legal Basis for Processing

We process your personal data under the following legal bases:

Contract performance: Processing necessary to provide you with the services described in our Terms and Conditions.

Legitimate interests: Processing necessary for our legitimate business interests, such as improving our platform, preventing fraud, and ensuring platform security, provided these interests are not overridden by your rights.

Legal obligation: Processing required to comply with applicable laws and regulations.

Consent: Processing based on your explicit consent, such as for marketing communications and non-essential cookies. You may withdraw your consent at any time.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.

Account data is retained for the duration of your account and for a period of up to 3 years after account deletion, unless a longer retention period is required by law. Listing data is retained for as long as the listing is active and for up to 1 year after deletion. Communication data is retained for up to 2 years. Usage and technical data is typically retained for 13 months.

After the applicable retention period, your data will be securely deleted or anonymised.

7. Sharing Your Data

We may share your personal data with the following categories of recipients:

Service providers: Third-party companies that provide services on our behalf, such as cloud hosting, payment processing, email delivery, and analytics. These providers are contractually bound to process data only on our instructions and in compliance with the GDPR.

Other users: Certain Listing information (such as property details and advertiser contact details) is visible to other users of the platform by design.

Partner platforms: Where you have consented or as described in our Terms, your Listings may appear on affiliated or partner platforms.

Legal authorities: Where required by law, court order, or regulatory authority.

We do not sell your personal data to third parties.

8. Cookies and Tracking Technologies

MOOVNA uses cookies and similar technologies to operate the platform, remember your preferences, analyse usage, and deliver relevant content.

Strictly necessary cookies: Required for the platform to function. These cannot be disabled.

Analytics cookies: Help us understand how users interact with the platform. Used only with your consent.

Marketing cookies: Used to deliver relevant advertisements. Used only with your consent.

You can manage your cookie preferences at any time through the cookie settings available on our platform.

9. Your Rights Under GDPR

As a data subject under the GDPR, you have the following rights:

- Right of access: Request a copy of the personal data we hold about you.
- Right to rectification: Request correction of inaccurate or incomplete data.
- Right to erasure: Request deletion of your personal data, subject to legal retention obligations.
- Right to restriction: Request that we restrict processing of your data in certain circumstances.
- Right to data portability: Receive your data in a structured, machine-readable format.
- Right to object: Object to processing based on legitimate interests or for direct marketing.
- Right to withdraw consent: Withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us at privacy@moovna.com. We will respond within 30 days. You also have the right to lodge a complaint with your local supervisory authority.

10. Data Security

MOOVNA implements appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include encryption, access controls, regular security assessments, and staff training.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay.

11. International Data Transfers

Your personal data is primarily stored and processed within the European Economic Area (EEA). Where we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or transfers to countries deemed to provide an adequate level of protection.

12. Children's Privacy

MOOVNA is not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe that a child has provided us with personal data, please contact us at privacy@moovna.com and we will take steps to delete such information promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on the Website and App with a revised effective date. We encourage you to review this policy periodically.

Continued use of the MOOVNA platform after any changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our Data Protection team:

- Email: privacy@moovna.com
- Contact form: available on [www.moovna.com/contact]
- Website: [www.moovna.com/privacy-policy]

© MOOVNA – All rights reserved.